Guaranteed Privacy of Your Personal Information
Goosecross respects your privacy and will not sell, rent, or make your personal information available to any third party. With each communication you receive from Goosecross, you will always have the ability to customize your preferences or easily unsubscribe completely from our database. (Although we hope to offer enough value that you'll never feel the need to unsubscribe!)

Please Note: Should we ever communicate with you by any means such as phone, email, fax, or any other method and, you wish not to have contact with us again for any reason whatsoever, just say the word and you'll be eliminated from our database—permanently!

Removal: To be removed, you may call us toll-free at (800) 276-9210, send us a fax at (707) 944-9551, or contact us by email and that's all there is to it. We wish to communicate only with those that have requested to be kept informed about our products and services.

Refunds - How and When Refunds Are Processed
We'll issue a refund in the same form of payment originally used for the purchase within 3 to 5 business days of our receiving your return. It may take up to 10 additional business days for the credit to be posted to your bank account. If you paid by Money Order, Cashiers Check or cash, it may take longer for you to receive the refund.

Sorry, no personal checks accepted (truly unfortunate but we've been burned too many times to accept personal checks).

How Refunds Are Calculated
The amount of your refund depends on several factors:

• If you return any items or wine from an order that received FREE Shipping, the original shipping savings associated with the returned item(s) will be deducted from the refund amount unless the return was due to our error.
• Any item or bottle of wine that is not in its original condition, is damaged, or is spoiled for reasons not due to our error, will not be eligible for refund.
• If you returned only one item from a multi-item shipment due to item damage or spoiled wine, you will be reimbursed only for the per-item shipping fee for the item you returned and not the per-shipment fee.
• If you used a gift certificate to pay for all or part of an item you want to return, that part of your refund will be credited to your account for use on a future purchase. Please note that the original expiration date (if applicable) will still apply.
• If any item is returned by the customer at their discretion or the shipper was unable to obtain adult signature, that return shipping expense will be deducted from any refund provided.

State laws and related constraints
All wine sales to AZ, DC, MA, MI, FL, and NJ are final since it is not legal to return-ship wine to California from those States.

Please note: Goosecross cannot accept or use customer FedEx and UPS accounts for shipping.

If after reading this information, you feel that the amount of your refund was incorrect, or if you have any questions or comments about these policies, please contact us.

Snail Mail: Goosecross Cellars, 1119 State Lane, Yountville CA 94599